Terms of service

TERMS OF SERVICE

Overview

This website is operated by H’istanbul, a brand operated by Findos LLC, a company registered in the United States. Throughout the site, the terms “we”, “us” and “our” refer to H’istanbul and Findos LLC.

By visiting our website and/or purchasing something from us, you agree to be bound by the following terms and conditions.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or country of residence.

You may not use our products for any unlawful or unauthorized purpose.

You must not transmit any viruses or malicious code through the website.

Product Information

We make every effort to display product descriptions, materials, and images as accurately as possible. However, many of the objects offered on this website are handcrafted artisan pieces, and slight variations in engraving, finish, or texture may occur.

These variations are considered part of the handmade process and do not constitute defects.

Made-to-Order Production

All products offered through H’istanbul are made to order or prepared individually for each purchase.

For this reason:

All sales are considered final.

Orders cannot be cancelled or refunded once production or preparation has begun.

Customers are responsible for reviewing product details, materials, and dimensions before completing a purchase.

Pricing and Availability

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products at any time without prior notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of products or services.

Shipping

Shipping times may vary depending on production schedules, artisan preparation, and shipping carrier operations.

Estimated timelines are provided for reference only and are not guaranteed delivery dates.

Findos LLC is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or incorrect shipping information provided by the customer.

International Duties and Taxes

International shipments may be subject to customs duties, import taxes, and other fees determined by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Limitation of Liability

Findos LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use of products purchased through this website.

All products are provided “as is” and are intended primarily for decorative or intended use as described in product descriptions.